Customer Service
Contact Us
Eventtickets.net prides itself in its customer service. You are our customers and we want to make your shopping experience one that
makes you want to return time and again. Questions? Send your request to our helpful representatives and we will respond to your
request immediately!
Frequently Asked Questions about Eventtickets.net
What is the delivery time for orders?
- Tickets: Tickets will arrive within one (1) week or less.
- Merchandise: Please allow 4-5 weeks for merchandise delivery.
All orders sent via UPS Ground. Rush orders are available for an additional $8.00.
What if I want to return an item?
- Tickets: Tickets are not exchangeable or refundable.
- Merchandise: Merchandise is refundable. Our policy is to accept returns if your order is damaged
during delivery. Please call 301-947-5560 for a Return Authorization Number. Be sure to clearly mark your return package
along with your RA Number. Items return without an RA Number will be refused. Please return items to:
DC Concert Productions
Two Professional Drive, Ste. 241
Gaithersburg, MD 20879
How can I order tickets or merchandise?
Order using 3 easy methods!
- Order Online: You may order in a fast, convenient way through our secure server so you have no need to worry.
- Mail Your Order: Shop for your items online, but select "Check or Money Order" as your payment method. Then print and mail or fax us (301-208-0495) your order form.
- Telephone: Call us at 301-947-5560 to place your order over the phone.
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